有滿意的顧客還不夠，還得建立忠誠的粉絲。

Create Raving Fans; satisfied customers are not good enough.

節錄自 [一分鐘激勵] Quoted from (The heart of a leader)

Customer loyalty 顧客忠誠度。在這競爭如此激烈的商業世界，這可不容易。